I hate to sound like one of those "Did you ever notice...?" comedians, but did you ever notice that just about every company with telephone customer service seems to employ only foreigners who can barely speak English? How much sense does this make? It's like hiring a blind person to be a delivery driver or me to be a fashion consultant. It's frustrating enough to suffer through the maze of automated options before you actually get an opportunity to speak to a human - and when you finally do reach the finish line, you're greeted by a voice that is impossible to understand. I just don't get it.
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